Unfortunately we can not remove reviews on your behalf. We do read every review to ensure it is family friendly and acceptable and we have even edited reviews to ensure it is what we dem as appropriate without effecting it's opinion. The reviews are an expression of our users and they are entiled to their opinions. However, the person who wrote the review is completely allowed to request its removal by simply emailing us a request to do so. Now we understand restaurants do have bad days and if you feel like a review was givin on one of these days and would like to give the reviewer a chance to change their minds then send us an email with your contact information and we will pass it to them for them decide. Then if they would like to have the review removed based on your efforts they absolutely have that right. Besides that you will need to strive to give good quality and service to the patrons of your locations and encourage them to share their opinions as well.